Privacy Policy

Effective Date: October 2025
Company: Line Fast Services LLC
Entity ID: 7950438
Registered Address: 1209 Mountain Road PL NE, Suite R, Albuquerque, NM 87110, USA
Contact: privacy@linetechassist.com

1. Overview

This Privacy Policy explains how Line Fast Services LLC (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects the personal information of customers (“you”) who use our telephone-based technical support services (“Services”).

We comply with applicable U.S. federal and state privacy laws, including the FTC Act (Section 5), the California Consumer Privacy Act (CCPA), the Colorado Privacy Act (CPA), the Virginia Consumer Data Protection Act (VCDPA), and similar laws in other states.

All assistance is provided exclusively by phone. We do not connect to, access, or control your devices, systems, or accounts under any circumstance.

2. Information We Collect

We collect only the data necessary to deliver our phone-based assistance and manage billing:

Identification and contact data: name, phone number, and email address.
Billing information: payment details processed securely by our payment processor (we do not store full card numbers).
Communication records: call duration, time, and brief summaries for quality assurance and dispute resolution.
Technical context (verbal only): information you voluntarily share about your issue (e.g., “my printer won’t connect”), without remote diagnostics or access.

We do not collect files, screenshots, passwords, or direct device data. We do not knowingly collect data from individuals under the age of 18.

3. How We Use Information

We use the information we collect for the following legitimate purposes:

To deliver and manage your phone-based support session.
To verify your identity and process payments.
To improve service quality and ensure compliance.
To detect, prevent, or respond to fraud and misuse.
To comply with legal or regulatory obligations.

We never sell, rent, or trade your personal information to third parties.

4. Data Sharing and Disclosure

We may share limited information only when necessary to provide our Services:

Payment processors to complete authorized transactions.
Telephony and call-management partners to route and manage phone sessions.
Cloud storage providers to store limited call logs securely.
Legal authorities when required by law, court order, or to prevent fraud or abuse.

All partners are contractually required to maintain confidentiality and follow U.S. privacy standards.

5. Cloud Storage and International Transfers

Some call logs or records may be stored using reliable cloud providers located outside the United States (for example, in the European Union or Canada). These providers maintain strong privacy and security safeguards (ISO 27001, SOC 2) and comply with contractual commitments ensuring protection equivalent to U.S. law.

6. Data Security

We employ administrative, physical, and technical safeguards to protect your information, including:

Encryption during data transmission and storage.
Access controls and authentication based on job roles.
Firewalls, monitoring, and regular security reviews.
Confidentiality agreements for employees and contractors.

While no system is entirely secure, we adhere to best practices defined by the FTC and NIST Cybersecurity Framework.

7. Data Retention

We retain customer information and call-related data for one (1) year after service completion, unless a longer retention is required for fraud prevention, dispute resolution, or legal compliance. After that period, data is securely deleted or anonymized.

8. Your Rights

Depending on your state of residence, you may have the right to:

Access and obtain a copy of your personal data.
Request correction or deletion of inaccurate data.
Request data portability (where applicable).
Opt out of targeted advertising or the sale of data (we do not sell data).

To exercise these rights, contact us at privacy@linetechassist.com. We will respond within the time required by applicable law (typically 30–45 days).

9. Cookies and Website Analytics

Our website may use cookies or analytics tools to monitor performance and improve usability. Cookies can be disabled through your browser settings. We do not use cookies to track users across other websites or to collect sensitive information.

10. Children’s Privacy

Our Services are intended for adults and are not directed toward children under 13 years old. We do not knowingly collect or store data from minors. If such information is discovered, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. The latest version will show the “Effective Date.” Substantial updates will be announced via our website or email, when appropriate. Continued use of our Services after publication constitutes acceptance of the updated Policy.

12. Data Breach Notification

In the unlikely event of a data breach affecting your information, we will notify you promptly in accordance with applicable U.S. state data-breach notification laws.

13. Contact Us

Privacy Department
Line Fast Services LLC
1209 Mountain Road PL NE, Suite R
Albuquerque, NM 87110, USA
Email: privacy@linetechassist.com

Privacy policy